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Tours New Zealand

1 – The Tours New Zealand Contract
Your contract is entered into with Tours New Zealand (ToursNZ). We wish to set out clearly the responsibilities which we at ToursNZ have to you and which you, in turn, have to us when a contract is made between us.

2 – What is included
Personal and professional guidance, with our utmost care and attention given to your comfort and safety, for the duration of your tour, from arrival to departure.

Although most tours include your accommodation and transport, each tour is different with regards to meals and activities that are included. Please check the itinerary to see what is included or contact us. Items of a personal nature, such as laundry, phone calls, tipping, room service, optional excursions, wine & beverages, etc, are not included in tour and holiday costs and are your own responsibility. Tour and Holiday prices also exclude International and New Zealand departure taxes, customs and immigration fees.

3 – What is not included
Meals, unless otherwise stated in the itinerary.
Alcoholic beverages (beer, wine, spirits, etc).
Other personal needs, local arts, crafts and souvenirs.
Additional activities can be included in the tour package or selected on a ‘pay as you go’ basis. Additional activities may require pre-booking.
Comprehensive travel and cancellation insurance to cover cancellation, medical treatment, hospitalization for illness, loss of or damage to your personal property beyond the control of ToursNZ.
International and New Zealand departures, customs and immigration fees.

4 - Design Fee for Tailor-Made Tours
A tailor-made tour/vacation takes time and effort to design. A fee of $300 is charged for the design. This fee is non-refundable. Should you book the tour with ToursNZ, this design fee will be deducted from the cost of the total tour.

5 - Booking Fee
On confirmation of your tour, ToursNZ requires a booking deposit of $500. This booking deposit is non-refundable.

6 – Reservations and Payments
All prices are quoted in New Zealand dollars unless otherwise specified. Prices include New Zealand Goods and Services Tax at 12.5%.

To confirm your package ToursNZ requires a booking deposit of $500 of the total package cost. This booking deposit is non-refundable.

Full payment for the package is required 30 days before tour commencement. If a booking is made less than 30 days before tour commencement, then full payment is required at the time of booking.

ToursNZ reserve the right to change package prices at anytime up until the time the booking deposit has been paid. Payment can be made by direct bank (telegraphic) transfers or credit card. Our preferred method of payment is by direct bank (telegraphic) transfer. Details of our account are available on request.

Should you prefer to pay by credit card then an additional transaction fee is payable over and above the price of the tour. This fee will be notified to you upon request.

7 – Cancellations
It is recommended that you take out insurance covering cancellation. The design fee and booking deposit is non-refundable.

In the event of a cancellation 30 days or more prior to tour commencement, we will refund 50% of the package price.

In the event of a cancellation 29 to 16 days prior to tour commencement, we will refund 25% of the package price.

In the event of a cancellation 15 days or less prior to tour commencement, there will be no refund.

No refund will be made for any unused services included in the price unless cancellation of such services was due to adverse weather conditions. If the activity is cancelled due to weather, we will provide as best an alternative as we possibly can at no additional charge to you. On our hosted tours all the details will be taken care of for you. If you are on a self-drive tour, simply call our telephone number and we will endeavour to either book you onto a different activity of your choice, determine whether the activity can be rescheduled, or in the event that there are no suitable alternatives we will refund to you the cost of the activity.
Note that this does not apply if you change your mind on a particular activity – only if the activity is cancelled.
8 – Limitation of Liability
Tours New Zealand Ltd, as operator or agent, completes all tour arrangements on the condition that it shall assume no responsibility or liability for any injury, loss, accident, delay or irregularity which may occur either directly or indirectly from any defect in any vehicle, vessel or equipment, or through neglect or default of any company or person engaged in conveying the passengers or carrying out our arrangements of the tours or otherwise in connection with the tours.

Further, ToursNZ is not responsible for medical problems encountered before, during or after the tour, strikes, thefts, force majeure, acts of terrorism, government restrictions or regulations, discrepancies or changes in transit or hotel and other services over which it has no control.

No claim may be made against ToursNZ arising out of the tour and no third party may make a claim against ToursNZ.

Should any dispute arise between ToursNZ and any client, such dispute will be governed by the Laws of New Zealand.

9– Special Conditions and Needs

Please advise ToursNZ of any special needs or requests at the time of booking. We will endeavour to meet such needs or special requests, but cannot guarantee that they will be, nor will we be responsible if any are not met. If you have any medical conditions or disabilities which may affect your travel arrangements, we need to be advised in writing at the time of booking. If we cannot accommodate your needs or requirements, we will advise you at that time.

10 – Services and Assistance
If an unexpected problem occurs during your travel arrangements then, in your own best interests, please contact our office without delay. Only by doing this can we take steps to remedy the situation and to help you. If you remain dissatisfied any complaint must be made in writing to us within 30 days. Please include your booking reference or voucher numbers as this will help us to respond to you quickly.

11 – Smoking
Under the provisions of the Smoke Free Environment Act (1990) and the amendment (the Smoke-free Environments Amendment Act 2003), vehicle services are required to be smoke-free. Regular stops are made for passengers’ comfort.

12 – Passport and Visas

Passports are required by all visitors to New Zealand. Visas are required for visitors from some countries and you should check with ToursNZ for the correct information. Visas may need to be applied for some weeks prior to your departure to New Zealand.

Please check with us and/or your airline regarding current passport, visa and vaccination requirements. Generally vaccination certificates are not required for European, US or UK residents travelling directly to New Zealand.

All travellers will require a valid passport to enter New Zealand. Visas for short term stays in NZ (i.e. less than 3 months) are not generally required for US, British and most European passport holders. Please check with us or your airline at time of booking as to the precise requirements and procedures for obtaining passports or visas. (It is the responsibility of the traveller to hold the above travel documents).

13– Quarantine
New Zealand has very strict quarantine regulations. Do not bring any raw food, fruit, plant material or soil with you. There are severe penalties if you do.

14 – Privacy Policy
ToursNZ regard our visitors’ privacy as a very important issue. ToursNZ is concerned about protecting your privacy and is committed to honouring the privacy of its visitors to the website. We will only record your e-mail address if you send us a message. It will only be used for the purpose for which you have provided. We will not use your e-mail address or any of your personal details contained in your e-mail for any other purpose without your consent except for promotional material and newsletters relating to ToursNZ business and its services.

15 – Risks relating to skiing/ snowboarding and other activities
Skiing, snowboarding and any other activity relating to activities on the ski fields have an element of risk involved. These risks need to be realized before one takes to the slopes.

Any other activity also has an element of risk. These risks also need to be realized before one carries out these activities.

Tours New Zealand Ltd, as operator or agent, completes all tour arrangements on the condition that it shall assume no responsibility or liability for any injury, disability or death relating to the carrying out of any activity booked through ToursNZ.


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